Welcome to Recovery PAY
Civil Recovery is a ( retail ) company's right to pursue civil damages and/or civil penalties for theft, pursuant to state statutes, and under tort law. Civil Recovery encompasses civil demand for shoplifting and employee theft, as well as employee restitution for employee theft. Civil Recovery is not debt collection.
If you have received a letter from our office you may access your case information, make a payment and/or payment arrangement, print a copy of the letter(s) sent regarding the claim, and contact us through this website. You may pay online via credit card or e-check. You will be required to enter the case reference number, the date the incident occurred, and a piece of personal information ( for verification purposes ) in order to access the case information or process a payment. Please have this information available. If you prefer to mail your payment(s) or correspondence, please send it to the address listed below. To ensure correct processing, please reference your case reference number on your payment and correspondence. If you do not believe that you are the person responsible for the payment of this claim, please contact our office within 21 days of receipt of the letter.